Terms & Conditions
These Terms & Conditions explain the rules that apply when you use the Carpet Tiles Dubai website, request a quotation, purchase flooring products or arrange measurement and installation services with us.
By using our website or placing an order with Carpet Tiles Dubai, you agree to these terms.
About Carpet Tiles Dubai
Carpet Tiles Dubai supplies carpets, carpet tiles, mosque carpets, exhibition carpets, artificial grass and related flooring products and services in Dubai.
Our website address is:
Products and Services
We provide flooring products and related services for residential and commercial spaces.
Depending on your requirements, our services may include:
- Carpet and flooring supply
- Floor measurement
- Product samples
- Custom cutting
- Carpet installation
- Artificial grass installation
- Commercial and residential flooring work
Product availability may vary depending on stock, quantity, colour, design and project requirements.
Product Samples and Colours
Customers are encouraged to check available samples before confirming an order.
Colours, textures and patterns displayed on a phone, computer or other screen may appear different from the physical product.
Where colour, pile, texture or pattern is important to your project, your selection should be confirmed using the available product sample before the order is placed.
Measurements and Quotations
Prices for flooring projects may depend on the size of the area, selected product, required quantity and installation work.
Where measurement is required, the final quotation may be prepared after the relevant floor or installation area has been measured.
A quotation is based on the information, measurements and requirements available when it is prepared.
Changes to the floor plan, product selection, quantity or scope of work may result in an updated quotation.
Prices
Product and service prices may vary according to the selected material, quantity, size and installation requirements.
The price applicable to your order will be the amount confirmed in your quotation, invoice or other written order confirmation.
Any applicable taxes, delivery costs or additional services will be stated where relevant.
Orders
An order is considered confirmed once the required product, quantity, specifications, price and any applicable payment requirements have been agreed.
Customers should check the details of their quotation or order confirmation before approving the order.
Custom-cut or specially ordered flooring may be prepared according to the measurements and specifications approved by the customer.
Payment
Payment requirements will be stated in the quotation, invoice or order confirmation provided for the relevant project.
Any deposit, advance payment or outstanding balance should be paid according to the agreed payment terms.
Work or product preparation may be scheduled according to the payment and order conditions agreed for the project.
Installation
Where installation is included, our team will carry out the work according to the agreed flooring type, measurements and project requirements.
Installation may include surface checking, layout planning, cutting, positioning, joining and finishing depending on the product being fitted.
The customer should make sure that reasonable access to the installation area is available at the agreed time.
Site Conditions
Some flooring work depends on the condition of the existing floor or installation surface.
Issues that are not reasonably visible before work begins may require additional preparation or changes to the original scope.
If additional work is required, it should be discussed with the customer before proceeding where reasonably possible.
Customer Responsibilities
Customers are responsible for providing accurate information about their flooring requirements and the area where the product will be installed.
Customers should also:
- Check product samples before confirming important colours or finishes
- Review measurements and specifications provided for custom work
- Confirm the selected product before ordering
- Provide reasonable access for measurement or installation
- Inform us about known issues affecting the installation area
- Review the quotation before approving the project
Custom and Cut-to-Size Products
Products prepared specifically for a customer’s measurements, layout, colour choice or project requirements may not be suitable for resale to another customer.
Any cancellation, exchange or refund request involving custom or cut-to-size products will therefore be considered according to the circumstances of the order, the agreed quotation and applicable consumer law.
Cancellations and Changes
If you need to cancel or change an order, contact Carpet Tiles Dubai as soon as possible.
Whether an order can be changed or cancelled may depend on its current status, including whether materials have already been ordered, cut, prepared, delivered or installed.
Any applicable cancellation or amendment terms will be communicated based on the relevant order and applicable law.
Returns and Refunds
Requests for returns, replacements or refunds will be considered according to the product condition, type of order, agreed terms and applicable consumer-protection requirements.
Please contact us promptly if you believe a supplied product is incorrect, damaged or does not match the confirmed order.
Nothing in these Terms & Conditions is intended to remove any consumer right that cannot legally be excluded.
Product Availability
Products shown on our website may not always be available in every colour, design, size or quantity.
If a selected product is unavailable, we may discuss other available options with you before the order is confirmed or changed.
Website Information
We aim to keep the information on our website clear and current.
However, product images, descriptions, availability and other website information may change.
Website content should not be treated as a final project quotation unless the relevant price, product and service details have been formally confirmed for your order.
Intellectual Property
Unless otherwise stated, the website content belonging to Carpet Tiles Dubai, including text, graphics, branding, page content and original visual material, may not be copied, republished or used commercially without permission.
Third-party trademarks, images or other materials remain the property of their respective owners.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, availability or policies of third-party websites. Visiting an external website is subject to that website’s own terms and policies.
Limitation of Liability
Carpet Tiles Dubai is responsible for its products and services to the extent required under applicable law and the terms agreed for the relevant order.
We are not responsible for losses caused by incorrect information supplied by the customer, unauthorised changes made after installation, misuse of a product or circumstances outside the agreed scope of work.
Nothing in these terms limits any liability or consumer right that cannot legally be limited or excluded.
Delays Outside Our Control
Occasionally, delivery or installation may be affected by circumstances outside our reasonable control, including supplier delays, access restrictions or other unexpected events.
If this affects an order, we will aim to communicate the situation and arrange the next practical step.
Privacy
Personal information submitted through our website, contact forms or other communication channels is handled according to our Privacy Policy.
Please review the Privacy Policy for more information about how personal information may be collected and used.
Changes to These Terms
We may update these Terms & Conditions when our website, products, services or business practices change.
The latest version published on the Carpet Tiles Dubai website will apply from the date it is posted, subject to any terms already agreed for an existing order.
Governing Law
These Terms & Conditions and transactions with Carpet Tiles Dubai are subject to the applicable laws and regulations of the United Arab Emirates.
Any dispute will be handled through the appropriate authorities or courts having jurisdiction, subject to applicable law.
Contact Us
If you have a question about these Terms & Conditions, an order or one of our flooring services, contact us:
Carpet Tiles Dubai
Phone: +971 55 472 2980
Email: info@carpettilesdubai.com
Address: Fixit Design Carpet & Curtains Showroom #33, Al Quoz, Dubai
Website: https://carpettilesdubai.com/
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